You must communicate with the event organizer via email regarding any changes in your attendance. Do not cancel via social media messages.

If you can no longer attend an event, you must communicate with the event organizer as soon as possible by sending them an email. Contact information is provided via the automatic registration email you receive upon completing registration for an event (be sure these emails haven’t gone into your spam). “No shows” and late cancellations result in waitlisted participants not being able to get onto the event and a wasted space.

The emails you receive following event registrations contain important information, including event contact information, gear lists, and links. We strongly suggest saving these emails in a separate email folder so you can refer to them later, contact the organizer, etc.

- Refunds/Credits -

Unless an event specifically outlines a cancellation period, all fees paid for registration are non-refundable and non-transferable to other events. We understand that unforeseen circumstances may arise, however, this policy helps us maintain the viability of our activities and ensures fairness for all participants and organizers.

Exceptions: In the rare event that we cancel an event, you will have the option of a full refund or a credit towards a future event. As stated on our FAQ page, we reserve the right to cancel an event due to any concerning inclement weather, poor conditions, and other risk management concerns. It's important to note activities are offered throughout every season, including during the cold, heat, and rain, however weather is assessed carefully by our leaders leading up to an event/activity. Please reach out with questions, concerns or needed gear.

Cancellation Fees: Please note that all accepted cancellations resulting in a credit or refund may be subject to an administrative fee of 15-25% of the original fee. This fee is necessary to cover the costs associated with processing refunds and credits.

Thank you for your understanding and cooperation.

- Selling Your Spot -

If you can no longer make it to an event you registered and have paid a fee for, you may have the option to sell your spot in the event when following the directions below.

If you would like to sell your spot, you may be eligible to do so with approval. In order to find out if you are eligible, please follow the steps below:

1. Get in touch with the event organizer to let them know ASAP (the organizer contact info is provided to you upon registering for an event via confirmation email).
2. If there is a waitlist for the event, the organizer will first attempt to fill your spot from the waitlist. If that's not an option and the organizer approves you to do so, the sale of your spot can be arranged. The organizer will require you to provide contact information from the person who intends to take your spot (including their first & last name, email address, and phone number).

If your spot cannot be filled in a timely manner prior to an event your registration will be counted as a "no show", and a credit or refund will not be possible.

- Attendance Notice -

For more details on attendance, see our Code of Conduct.